With everything in life, there is often a why to the philosophy of how we do what we do.

Carol has always done life differently than those around her and achieved great success.

As a young child, Carol immigrated with her family from Hong Kong and spent 2 years as an ESL student before graduating the ESL program only to move into the Enhanced program only 1 year later. The promotion to the Enhanced program was very instrumental to Carol's life as depression hit her in her preteen and teen years due to the loss of her mother.  Although she had dropped out of school for 2.5 years, the schools allowed her to move into the next grades because of her enhanced status and ability to learn and adapt very quickly.

While she struggled to fight the depression, she encountered many people that didn't understand or take the time to truly understand what was going on while she herself was at a loss to the root causes of her problems.  But she had a determination to not let the problems in her life hold her back and she fought and developed systems to help her deal with the depression and, eventually, completely overcome the depression. 

As she fought the depression, she learned the difference between making quick judgement calls and taking the time to truly understand a situation.  She saw many people that jumped to conclusions about her and her struggles without ever realizing what was really going on.  She saw the need for customized and creative problem solving as doctors and therapists presumed what would work or gave up on the possibility of a full recovery.  She found great solace within the tech community as she engaged in Social Media when social media was a virtual unknown.  She also saw the importance of finding the right service providers and customizing treatment plans for individual situations.

Carol returned to school and graduated on time while making huge contributions to her school's Model United Nations Club due to her analytical, technical, and administrative skills.  Her succession planning within the club allowed it to continue running for more than seven years after her own graduation and with the 2 faculty advisor changes.

In the same manner, Office SOS was designed to truly investigate root causes of administrative pain prior to making quick judgement calls on issues within an office and to work with companies to the level of change that they are comfortable with in order to ensure that changes taking place are effective and sustainable in the long term.